Refund Policies
Eligibility for Refunds
You may request a refund within [X] days of receiving your item if:
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The item is damaged, defective, or incorrect
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The item is unused, in its original packaging, and in the same condition as received
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You have proof of purchase (order number or receipt)
Non-Refundable Items
The following items cannot be refunded:
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Digital products
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Gift cards
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Items marked as “final sale”
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Personalized or custom-made products
Refund Process
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Contact us at [support email] with your order number and a description of the issue.
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Our team will review your request within [X] business days.
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Once approved, we will issue the refund to your original payment method.
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Refunds may take 3–7 business days to appear depending on your bank or payment provider.
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Return Shipping
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If the return is due to our error (defective, damaged, wrong item), we cover the shipping cost.
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For all other returns, you are responsible for return shipping.
Exchanges
We offer exchanges for defective or damaged items. To request an exchange, contact us at [support email].
Contact Us
If you have any questions about our Refund Policy, contact us at:
📧 [Your email]
📞 [Your phone number, optional]